Effective October 8, 2025
Welcome to DCM Health Services. This document outlines the terms and conditions that govern your use of our website and the telehealth, inpatient clinic, and urgent care services we provide. By accessing or using our website and services, you agree to these terms. If you do not agree, please do not use our services.
If you are a patient or prospective patient, this document should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your health information.
“DCM Health Services” means the website and the healthcare services provided by DCM Health Services, including telehealth, inpatient clinic, and urgent care.
“Services” means telehealth consultations, in-person visits, urgent care visits, medical treatments, tests, procedures, and any related health services.
“User” means you, the person visiting or using the website or Services.
“PHI” means Protected Health Information as defined by applicable privacy laws.
“Account” means any personal profile you create to access certain Services.
By using the website or Services, you accept these Terms and agree to comply with them.
We may modify these Terms from time to time. We will provide notice of material changes as required by law. Your continued use after such notice means you accept the changes.
You must be at least the legal age in your jurisdiction to form a binding contract and to use the Services. If required by law, a parent or guardian must supervise use by minors.
The Services are intended for users in jurisdictions where telehealth, inpatient, and urgent care services are legally available. We may restrict access from certain jurisdictions.
Telehealth: Remote consultations via video, phone, or secure messaging. Telehealth may be used for assessment, diagnosis, and treatment recommendations where appropriate.
Inpatient Clinic: On-site medical evaluation, diagnostics, treatment, and care in an appropriate facility.
Urgent Care: Timely medical evaluation and treatment for non-life-threatening conditions that require prompt attention.
Note: Telehealth is not appropriate for emergencies. If you experience a life-threatening condition, call emergency services immediately.
The Services are for general medical information and medical advice provided by licensed clinicians. Telehealth and in-person care are subject to medical standards and professional guidelines.
Digital and remote health interactions may have limitations (e.g., lack of physical examination). A clinician will determine whether in-person care is necessary.
If you have questions about your health or treatment, discuss them with your clinician. Do not rely solely on information from the Services for urgent medical decisions.
Appointments can be scheduled through the website or by contacting our support team.
Fees for telehealth, in-person, and urgent care services will be displayed or provided during scheduling. Payment is due as described at the time of service or as per the applicable billing policy.
We accept payment methods disclosed on the site. You authorize us to collect payment and to use third-party payment processors as needed.
We reserve the right to adjust fees or change services; notice will be provided as required by law.
Your privacy is important. Our Privacy Policy explains how we collect, use, store, and disclose your information, including PHI. By using the Services, you consent to the practices described in the Privacy Policy.
Key points:
We collect personal information (e.g., contact details, demographic data) and health information you provide, along with device and usage data.
We use PHI to deliver health care, coordinate care, process billing, and comply with legal obligations. We may de-identify data for analytics, research (with appropriate consent), and quality improvement.
We share PHI with treating clinicians, care teams, and necessary service providers (e.g., laboratories, imaging centers) to deliver care, and as required by law.
We implement reasonable security measures to protect data, including access controls, encryption, and secure communication channels.
You have rights to access, correct, or request deletion of your PHI where permitted by law, and to request restrictions or data portability where applicable.
We may transfer data across borders where our service providers or partners operate, subject to applicable privacy laws and safeguards.
Children: We do not knowingly collect PHI from minors without appropriate consent where required by law.
For full details, please review the Privacy Policy section below and the Privacy Policy page on our website.
All content on the website (text, graphics, logos, images, software) is owned by or licensed to DCM Health Services and is protected by intellectual property laws.
You may use the website and Services for personal, non-commercial purposes as permitted. You may not reproduce, modify, distribute, or create derivative works without our prior written consent.
Trademarks, service marks, and logos related to DCM Health Services are protected. Do not use them without authorization.
You may submit information to the site or during clinical communications. You grant us rights to use, reproduce, and display submissions in connection with providing Services.
You agree not to submit content that is illegal, harmful, fraudulent, or abusive, or that infringes the rights of others.
You agree not to attempt to disrupt the Services, to interfere with others’ use, or to compromise security.
The Services may integrate third-party tools or link to external sites. These are provided for convenience and are not endorsed by DCM Health Services.
Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for their content or practices.
To the extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that the Services will be error-free, uninterrupted, or secure.
We are not liable for indirect, incidental, special, or consequential damages arising from use of the Services.
Our total liability for any claim related to the Services is limited to the amount paid by you for Services in the 12 months preceding the claim, if any.
Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, or as required by applicable law.
You agree to indemnify, defend, and hold harmless DCM Health Services, its affiliates, officers, employees, and contractors from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or violation of law.
You may terminate your use of the Services at any time by closing your account (if applicable) or stopping use.
We may suspend or terminate access to the Services for violation of these Terms, safety concerns, or legal/regulatory reasons.
These Terms are governed by the laws of the jurisdiction in which DCM Health Services operates, without regard to conflict of laws principles.
Any disputes will be resolved in the appropriate courts of that jurisdiction, unless otherwise required by law.
If any provision is found unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
For questions about these Terms or the Services, please contact:
Phone: 978 227 6825
These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and DCM Health Services regarding the Services.
